Frequently Asked Questions
Orders
Unless otherwise stated, orders ship after a 6-8 week processing and production period. After processing and production, orders are shipped and delivered according the delivery method selected at checkout.
Unless otherwise stated, orders ship after a 6-8 week processing and production period. After processing and production, orders are shipped and delivered according the delivery method selected at checkout.
We currently are unable to expedite the production and processing time of all orders. We are happy to assist you in finding an in-stock item that is ready for immediate shipping.
We currently are unable to expedite the production and processing time of all orders. We are happy to assist you in finding an in-stock item that is ready for immediate shipping.
We advise you to please check your spam/junk inboxes as emails sometimes tend to be delivered there. If you did not receive a confirmation email please contact us at floraisonlane@gmail.com for further assistance.
We advise you to please check your spam/junk inboxes as emails sometimes tend to be delivered there. If you did not receive a confirmation email please contact us at floraisonlane@gmail.com for further assistance.
We hope this does not happen, and we apologize if you do receive a damaged product. Please contact floraisonlane@gmail.com so we may help you resolve this issue!
We hope this does not happen, and we apologize if you do receive a damaged product. Please contact floraisonlane@gmail.com so we may help you resolve this issue!
Shipping & Delivery
Once your order has been shipped, you will receive a confirmation order via email. Please check you spam/junk inbox as emails are sometimes delivered there. If needing further assistance please email us at floraisonlane@gmail.com
Once your order has been shipped, you will receive a confirmation order via email. Please check you spam/junk inbox as emails are sometimes delivered there. If needing further assistance please email us at floraisonlane@gmail.com
Yes, we offer international shipping on all orders!
Yes, we offer international shipping on all orders!
Custom duty fees are not calculated at checkout and are not included in the final price of the order. They are the responsibility of the receiver and are collected by the courier at the time of delivery.
Custom duty fees are not calculated at checkout and are not included in the final price of the order. They are the responsibility of the receiver and are collected by the courier at the time of delivery.
Product & Fit
You may reference our sizing guide. You will find one on each product page for your sizing measurements. You may also email us at floraisonlane@gmail.com for sizing assistance and recommendations.
You may reference our sizing guide. You will find one on each product page for your sizing measurements. You may also email us at floraisonlane@gmail.com for sizing assistance and recommendations.
Yes, our products run true to size! If you need sizing assistance and recommendations email us at floraisonlane@gmail.com we are happy to help!
Yes, our products run true to size! If you need sizing assistance and recommendations email us at floraisonlane@gmail.com we are happy to help!
We recommend professional dry cleaning only.
We recommend professional dry cleaning only.
Returns & Exchanges
Here you can place an explanation or answer to the question.
Here you can place an explanation or answer to the question.
We hope you love your Floraison Lane garment. However, if you are unsatisfied please refer to our return policy at the bottom of our website under customer service.
We hope you love your Floraison Lane garment. However, if you are unsatisfied please refer to our return policy at the bottom of our website under customer service.
All sale items are not eligible for exchanges, please refer to our return policy at the bottom of our website under customer service.
All sale items are not eligible for exchanges, please refer to our return policy at the bottom of our website under customer service.
The first step in initiating an exchange on your purchase is to contact us at floraisonlane@gmail.com for further assistance. Please provide us with your order number and item your would like to exchange.
The first step in initiating an exchange on your purchase is to contact us at floraisonlane@gmail.com for further assistance. Please provide us with your order number and item your would like to exchange.
